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The original copies of all these testimonials (and more) can be viewed at our Polwarth showroom.
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Date- |
 |
Name |
 |
Location |
 |
Service |
 |
Installation |
 |
Comment |
 |
 |
 |
October 2006 |
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Mr. & Mrs. C. |
 |
Edinburgh |
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Excellent |
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Excellent |
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Delighted with the workmanship and fire. Very good workmanship, pleasant and obliging employees. |
 |
 |
 |
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October 2006 |
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Mr. B. |
 |
Peebles |
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Satisfactory |
 |
Excellent |
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Very tidy job. |
 |
 |
 |
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October 2006 |
 |
Mrs C. |
 |
Dalkeith |
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Excellent |
 |
Excellent |
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I was delighted with all customer care from first entering the showroom. I visited 4 other showrooms and chose yours because of feeling confident and comfortable. Thank you. |
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 |
 |
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October 2006 |
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Mr. S. |
 |
Edinburgh |
 |
Good |
 |
Good |
 |
|
 |
 |
 |
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October 2006 |
 |
Mr. G. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
|
 |
 |
 |
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October 2006 |
 |
Mr. W. |
 |
Penicuik |
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Excellent |
 |
Good |
 |
|
 |
 |
 |
 |
October 2006 |
 |
Mr. S. |
 |
Edinburgh |
 |
Good |
 |
Good |
 |
|
 |
 |
 |
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September 2006 |
 |
Mrs. P. |
 |
Edinburgh |
 |
Good |
 |
Good |
 |
|
 |
 |
 |
 |
August 2006 |
 |
Mrs. M |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
|
 |
 |
 |
 |
August 2006 |
 |
Mr. & Mrs. S. |
 |
Edinburgh |
 |
Good |
 |
Excellent |
 |
We found all staff we dealt with to be courteous and helpful - in particular, the installation team who carried out the task of removing the old fireplace and replacing it with the new, in an orderly and very proficient fashion. To be breif, we are delighted with the service and the product. |
 |
 |
 |
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August 2006 |
 |
Mrs. F. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
Service was excellent - every single person we dealt with, whether on the phone or in person, was professional and knowledgeable. |
 |
 |
 |
 |
August 2006 |
 |
Mrs. B. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
The staff have been very helpfull in every way and I can only thank you that the date you said the fire would come it did. |
 |
 |
 |
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August 2006 |
 |
Mr. & Mrs. O. |
 |
Cupar |
 |
Excellent |
 |
Excellent |
 |
The fitters were superb in their attention to detail and the fireplace has been greatly admired. Bravo TFS! |
 |
 |
 |
 |
July 2006 |
 |
Mrs. M. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
|
 |
 |
 |
 |
July 2006 |
 |
Mrs. M. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
I dread having tradesmen in my home but the fitters did an excellent and hassle free new mantel, hearth and fire installation. Have recommended to friends who have seen my fireplace. |
 |
 |
 |
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June 2006 |
 |
Miss H. |
 |
Port Seton |
 |
Excellent |
 |
Excellent |
 |
|
 |
 |
 |
 |
June 2006 |
 |
Mr. & Mrs. H. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
Was also impressed with the chimney sweep and gas fitter - everyone was very polite and efficient - would highly recommend. |
 |
 |
 |
 |
June 2006 |
 |
Mr. & Mrs. T. |
 |
Edinburgh |
 |
Excellent |
 |
Excellent |
 |
The workmen who fitted the new fireplace did a great job & we really appreciated how well they cleaned up after the work. |
 |
 |
 |
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June 2006 |
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Mrs. M |
 |
Livingston |
 |
Excellent |
 |
Excellent |
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My husband and I were very pleased with your service we received, when we were looking to replace our fireplace the showroom person was very helpful, pleasant and polite - very highly recommended. |
 |
 |
 |
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June 2006 |
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Mr. M. |
 |
Edinburgh |
 |
Excellent |
 |
Good |
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Only (slight) issues were around work spreading across three days rather than one - which probably couuld not have been helped - and ambiguity over what the quote covered - which could have been avoided, but was resolved amicably anyway. |
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